Privacy Policy

COOKIES

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  2. Please note that the storage of cookies does not allow us to access a visitor’s private device or to read data other than that stored in cookies.
  3. We use so-called technical cookies, which enable the correct use of message transmission, the storage of the Guest’s settings and the compilation of simple website statistics.
  4. We use cookies and technologies to collect data that help us analyze the traffic on our website. This allows us to optimize its performance, improve the most popular solutions and display specific messages and offers. You can agree, disagree, withdraw your consent or manage your preferences by clicking here.

We use the following types of cookies:

  1. Technical cookies – necessary for the operation of the site.
  2. Analytical cookies – necessary to analyze traffic on the site.
  3. Marketing cookies – necessary for marketing activities.

 

Privacy Policy

Information on the protection of personal data of guests staying at the “LIBURNIA HOTEL & SPA” SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

  1. The Personal Data Controller of our guests is “LIBURNIA HOTEL & SPA” SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Cieszyn at ul. Liburnia 10, 43-400 Cieszyn, KRS 0000467097, NIP: 5482663427, REGON: 243294795 (hereinafter referred to as the “Hotel”). The contact details of the Personal Data Controller are as follows: e-mail: rodo@liburniahotel.pl
  2. The Controller has not appointed a Data Protection Officer.
  3. A guest’s personal data provided during booking is processed on the basis of a contract for the provision of hotel services concluded between the guest and the Hotel. The purpose of personal data processing is to provide hotel services or other similar services requested by the guest. For this purpose, personal data is processed on the basis of Article 6(1)(b) of the GDPR. Failure to provide personal data makes it impossible to conclude a contract with the Hotel and to issue a VAT invoice.
  4. A guest’s personal data is processed by video surveillance for the purpose of protecting the guest and other persons staying on the Hotel premises or in its vicinity. The processing of personal data for this purpose is based on Article 6(1)(f) of the GDPR – the legitimate interest of the Hotel. The Hotel has assessed the impact of the measures taken for this purpose on the guest’s privacy. This assessment has led the Hotel to conclude that the processing of personal data as part of monitoring leads to an improvement in the quality and safety of the services provided by the Hotel, which in turn benefits the guest in the form of increased safety. The interests and privacy of the guest will not be infringed.
  5. If the guest provides personal data regarding preferences concerning their stay or services provided, the Hotel may process this personal data for the purpose of improving the quality of services provided by the Hotel, ensuring the comfort of the guest, or providing additional services to the guest. This also applies to the processing of sensitive data. The legal basis for the processing of personal data for this purpose is the legitimate interest of the Hotel (Article 6(1)(f) of the GDPR). The Hotel has assessed the impact of the measures taken for this purpose on the guest’s privacy. This assessment led the Hotel to conclude that the processing of personal data within the scope of a legitimate interest does not interfere with the privacy of the guest, and that such processing of the guest’s personal data is intended to improve the quality of the services provided by the Hotel, which will benefit the guest in the form of a better understanding of their needs. Therefore, the guest’s interests and privacy will not be infringed.
  6. A guest’s personal data may also be processed for the purpose of conducting guest satisfaction surveys in connection with the services provided by the Hotel. The legal basis for the processing of personal data for this purpose is the legitimate interest of the Hotel (Article 6(1)(f) of the GDPR). The Hotel has assessed the impact of the measures taken for this purpose on the privacy of the guest. This assessment led the Hotel to conclude that the processing of personal data within the scope of a legitimate interest does not interfere with the guest’s privacy, as this method of processing the guest’s personal data is intended to improve the quality of the services provided by the Hotel, which will benefit the guest in the form of a better understanding of their needs. Therefore, the guest’s interests and privacy will not be infringed.
  7. The Hotel informs guests that they have the right to access their personal data and to correct, update, and delete it. Each guest also has the right to transfer data, restrict its processing, object to its processing, and request its deletion, whereby the possibility (scope and situations) of exercising these rights depends on the fulfilment of the conditions specified in the law. Guests whose data is being processed have the right to lodge a complaint with the President of the Personal Data Protection Office if they believe that the processing of their personal data violates the provisions of the GDPR.
  8. The Hotel informs guests that their personal data will be stored for the entire duration of the hotel service provided to them, as well as for the period of limitation of any claims, including tax and civil claims. However, personal data processed by video surveillance will be stored for a period of 30 days, unless, due to special circumstances (e.g., an accident), the surveillance recording must be stored for a longer period, including for the duration of any proceedings conducted under the provisions of applicable law.
  9. The Hotel informs guests that their personal data may be disclosed to the following categories of recipients, to the extent necessary:
    – entities providing accounting services to the Hotel,
    – law firms cooperating with the Hotel,
    – entities providing insurance services to the Hotel,
    – entities providing IT services and entities providing support and management of the Hotel’s IT infrastructure,
    – entities providing courier and postal services.
  10. The Hotel informs guests of their right to lodge a complaint with the supervisory authority responsible for monitoring the processing of personal data.
  11. When booking accommodation at the Hotel through a travel agency or a booking portal, the guest’s personal data provided to the Hotel by these entities may include, in particular, the guest’s first and last name, date of stay, email address, and telephone number. Information about the exact source from which the Hotel obtained the guest’s personal data can be obtained at the reception desk.
  12. Personal data collected by the Hotel may be subject to automatic profiling in order to tailor products to the guest’s needs. This is necessary to provide discounts.
  13. If you have any questions, please write to us at: rodo@liburniahotel.pl